Plus I have the disadvantage of having to tell it like it really is, not the sugar coated version that people want to hear as you did. Your response is IMO another tennis ball trick that unfortunately I don't have all day to debunk. Quote 'Having a little knowledge also helps prevent customers from being taken advantage of by dealerships, independents, tire/brake/inspection outfits etc' Now where does one get this knowledge? In some back alley? Here on the Internet? You can find videos of people unlocking a door on the Internet with a tennis ball that has a hole cut in it.
You cannot compare what happens in someones back yard to what a real shop does today. It's the classic apples to oranges kind of a comparison. They operate in the street, or in a garage not zoned for the business, the list goes on and on. They don't pay taxes which short changes everyone else that does. Someone doing side work has no insurance, which a shop has to pay in order to protect the customer as well as themselves. Quote' The flat economy has effectively forced many employment/income/savings/credit challenged people to become self sufficient electrical/emissions troubleshooters and/or forced them to use the services of unemployed/under-employed mechanics that work from home, or on-site' Side work is stealing, pure and simple. The facts are the forces at work inside of this industry that you allude to are going to hurt the consumer until we all learn how to be professional. Now keeping in mind what I started off with, people in this trade wanting to tell the customers what they want to hear, instead of the way it really is, you can go right ahead and fault the shops as you did, and play the hero card here. If it happens to not be broken at the time that any of the other three shops saw the car, then they had no chance. Intermittent by nature are a car that isn't broken all of the time. The right person, the right tools, sufficient training, and a broken car. ' It takes four things to be able to fix a car. You wrote 'I just fixed an intermittent electrical issue for customer that spent a small fortune with 3 different garages that failed to fix the problem. What the service manager did was tell her what she wanted to hear, that something got fixed. I think I saw that car in to get the windows cleaned every week all summer long. Reminds me of the service manager that told one old lady that the fog that she kept finding on the inside of her car windows was a small coolant leak and we simply had to tighten a hose clamp, instead of telling her that as the vinyl interior cures it will give off chemicals that can fog the glass and it will go away completely by the end of the summer all by itself. If there is one thing that annoys me more than anything else in this trade, it's the never ending line of people who tell the customers want they want to hear whether its accurate or not.
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